If you run a business that sells a product or service, it’s likely that your customers will want to know more about it. If they have questions or concerns about your product, it’s your duty to create a straightforward, well-organized customer service ticket system.
In this blog, we’ve mentioned a list of the best customer support ticket system WordPress plugins that will help you set up a clean, straightforward, and professional customer service system that can help you handle client issues in the shortest time possible.
1. LiveAgent
LiveAgent is a cloud-based customer service software that can be used by sales and support teams of any size. It provides you with live chat, customer support ticketing system, and automation services all under one roof, allowing you to give outstanding customer service.
The software supports both inbound and outbound calls, connects to over 99% of VoIP providers, and provides insights into your call center’s performance via an effective monitoring dashboard.
Features:
- Personilizable chat plugin.
- Social media integrations.
- Cloud-based solution.
- Omnichannel ticketing.
- View and export reports.
- 40+ integrations.
- All calls from your website or phone are consolidated into a single dashboard.
- Supports complex IVR trees.
- Unlimited call recordings.
Pricing:
Get started with the 14 days free trial and there are 3 premium pricing model
- Free – Forever free plan but it comes with some limitations.
- Ticket – $15/agent/month
- Ticket + Chat – $29/agent/month
- All-inclusive – $39/agent/month
2. Awesome Support
Awesome Support is a popular customer support ticketing system option that allows you to create a support ticket system that can be easily integrated with any WordPress theme. Users can quickly submit tickets from the front end, and your agents can assist them from the WordPress backend.
Moreover, you can upgrade your free plan for more advanced features. The premium plan supports service level agreements (SLAs), deeper reporting, and automation.
Features:
- Supports service level agreements (SLAs)
- Complete ticket history.
- Customizable email notifications.
- Automatic agent assignment.
- Custom fields.
- Unlimited file attachments.
- Time tracking.
- Unlimited support agents.
- Import existing tickets.
- 28+ addons.
- eCommerce integration.
Pricing:
It has offered 4 premium plans:
- Standard: $149/Year
- Pro: $229/Year
- ENTERPRISE: $289/Year
- AGENCY: $409/Year
3. Zendesk– WordPress Support Plugin
Zendesk is a popular customer service ticketing system that integrates seamlessly with WordPress websites. You may embed a Zendesk support feedback tab on any web page so that visitors can access your knowledge base article, chat with an agent, and submit a ticket.
Features:
- Create tickets from blog comments.
- Omnichannel ticketing.
- Single Sign On for users with existing WordPress login.
- Manage tickets from WordPress dashboard.
- Customizable feedback tab.
- Automation, triggers, and macros for faster ticket processing.
- Deep metrics and reporting.
- 100+ app integrations.
Pricing:
It offers a free trial. You can switch to a premium plan starting from just $19 an agent. For any pricing related query contact Zendesk support team.
Final Words:
Hopefully, you enjoyed our article. This blog will help you to choose the best customer support ticketing system for your WordPress website. If we missed any tool, feel free to give your suggestions in the comment sections below or contact us at myinfoadda1@gmail.com.
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